In the delicate balancing act between driving cost efficiencies and fostering growth, contact center leaders face a unique set of challenges. This session, spearheaded by a seasoned expert with extensive experience in contact center strategy and leadership development, aims to unravel this complex equation. What are the keys to achieving both cost savings and growth without sacrificing one for the other? Join us to uncover practical, proven strategies for transforming your contact center into a hub of efficiency and innovation.

Topics Include:

• Dual-Focus Strategy Development
• Dynamic Talent and Career Path Strategies
• Adapting to Change with Agile Leadership