Dashbot tames the goldmine of unstructured conversational data, so you understand what your customer is feeling and how they perceive the interaction with your company. Dashbot captures conversations from ALL channels (phone calls, chats, social, survey feedback, etc.), structures the data sets, and runs proprietary LLM models A.I. By using customer data that you’re already collectiving, you gain access to predictive C-sat, expanded Voice of the Customer insights, actionable recommendations and performance monitoring. Ultimately, Dashbot enables you to truly impact CX, reduce churn, and improve operational efficiency. Dashbot has analyzed over 100 billion interactions for prominent customers including Dropbox, Disney, and Netflix.