We kicked off Day 2 of the CCW Healthcare Exchange with a captivating Keynote from Arthur Price! Arthur shared 'reviving' insights on how to transform underperforming healthcare contact centers by aligning operations with broader organizational goals. He also explained the strategies, processes, and tools he used to enhance employee engagement and satisfaction, and ultimately create a more effective and motivated contact center workforce. We're on the edge of our seats to hear from the rest of our Day 2 Speakers! Sheri Johnson, Le Quiche Singletary, MBA, LSSGB, Dr. Shikha Desai, Patrick Kokoruda, MHA, CCSL, Patrick Carroll, Kyle Finke, Clayton Wolff, Brenden McGlinchey, Daniel Ash, Mike Stack, Jeremy Stroud, Jim Economou, Mariano Tan #CCWExchange Customer Contact Week

Come say hi to us today until September 6 in Tampa, FL at the CCW Healthcare Exchange for a unique opportunity to gain insight on emerging technologies and benchmark with like-minded senior executives. View the agenda to learn more: https://t.co/00iAxjUIEe #CCWExchange https://t.co/87c1vpRcGy

Welcome back to the Exchange Weekly Wrap! ☀️ We’re excited to introduce new additions to the #SpeakerLineup for the #CXOExchange taking place this October 28-30  in Orlando! Dr. Tonya E. Barkley, DBA, MBA, Catie H., Tanika Scott, CPLC Check out the full speaker lineup here: https://lnkd.in/ef_HNkZa ⏰ Registration is closing soon! If you still want to join the CCW Healthcare Exchange this September 4-6 in Tampa, you can request an invitation here: https://lnkd.in/ehUBMBp3 See you next week! 👋 Jeremy Stroud, Steve Chambers, James Glover, Rasheeda James, MAOL, Shantel Love

Spend a day with us at the CCW Executive Exchange! From early morning discussions, to afternoon roundtables and the final networking hour, experience the full journey of the #CCWExchange. If you missed us this August, join us at the next one November 13-15 in Phoenix! View November Agenda: https://bit.ly/3XhniFH CMP Exchange Series #CMPExchangeSeries #CXEvent #Network

Networking New Orleans-style!🤝🎭   At the #CCWExchange, attendees are connecting and exchanging ideas to lead them toward the future of #CustomerContact and #EmployeeExperience —all while enjoying traditional NOLA delights.    #CustomerContactWeek #CX #Event #Exchange #KingCake #Beignets #NOLA

Igniting conversation in NOLA🗣️ We kicked off the #CCWExecutiveExchange in New Orleans with Jordan Zivoder presenting #CMPResearch’s latest Signature Study, followed by an insightful panel discussion on thriving—not just surviving—in today’s #CX landscape with CMP President Mario Matulich and Advisory Board Members Geoffrey Burbridge and Jaysa Boyer. More industry leading insights to come! #CCWExchange #customercontactweek #CX #Leadership #Panel #Event

It's all about creating memorable customer experiences at the CCW Executive Exchange in New Orleans! Check out this highlight reel and see how we're elevating the #CustomerContact gameWelcome to the Big Easy, CCW Executive Exchange attendees!⚜️ We’re here to help you jazz up your #CustomerContact game and learn how to make every interaction a show-stopping performance. Laissez les bons temps rouler!🎶 Customer Contact Week #CCWExchange #NOLA #CustomerContactWeek #CX #Leadership #Networking #Event

The CCW Executive Exchange in New Orleans is just one week away, and we can hardly wait! If you don't already have an invitation, click the link below to request one today! https://lnkd.in/gjnpKnmB #CustomerContactWeek #CustomerExperience #CustomerCare #InviteOnly #Executive #Exchange #CX #NewOrleans #NOLA

We’re excited to announce that we’re sponsoring the CCW Healthcare Exchange in Tampa, FL this September 4-6! You can request an invite here: https://t.co/MKWrYIKeYO. #CCWExchange#KenwayConsulting

Welcome back to the CMP Exchange Series Weekly Wrap 👋 Check out the full speaker lineup for the CCW Healthcare Exchange: https://lnkd.in/ehUBMBp3 Explore the full themes of the CXO Exchange: https://lnkd.in/ef_HNkZa Check out the newly released CCW Exchange Agenda and see what we have planned for November: https://lnkd.in/eebNV5Rr

Welcome back to the CMP Exchange Series Weekly Wrap 👋 ✅ Check out the newly released CXO October Agenda: https://lnkd.in/ef_HNkZa ✅ Check out full CCW Healthcare speaker & topic lineup: https://lnkd.in/ehUBMBp3 ✅ Learn more about the CCW Executive Exchange Spotlight Speakers: https://lnkd.in/e33bXHMu Haley Morse, Neil Gomes, Elizabeth Oates, Stephen Framil #CustomerManagementPractice

Welcome back to the CMP Exchange Series Weekly Wrap 👋 Check out the full CXO July speaker and topic lineup: https://lnkd.in/ejdUqTYX Check out the CCW Executive Exchange Agenda: https://lnkd.in/e33bXHMu Read the complimentary Q&A with Vivek Goel MS, MBA: https://bit.ly/3VrUnwe Neil Gomes Aish Sinha Miguel Navarro #CustomerManagementPractice #CCWExchange #CXOExchange

@CCW_Digital covered Karen Mitchell, Senior Director of Product Management at @MarriottIntl's #CCWExchange presentation as she delivered key insights into the renowned hotel chain's journey to becoming the world's favorite travel company. Read here: https://t.co/JupfzqhQdz

Day 1 at the CCW Executive Exchange in Chicago! 💥We’re learning from experts and panelists on customer support solutions and strategies. Connect with our execs for digital cx insights that boost customer experience. #DigitalCX #CX #InnovateCX #CCWExchange https://t.co/6UJLKfLETk

Planning on attending the Customer Contact Week/Chicago next week? We will be presenting: The Happy Agent: Revolutionizing Employee Experience while Operationalizing Artificial Intelligence and Automation Technology.” Reach out if you're there! #CCWExchange #thenorthridgegroup https://t.co/7CeSui7d65

Excited for #CCWExchange next week! Looking forward to connecting with peers and exploring new CX solutions. Who’s joining us in Chicago? 🤝 #Networking #CXInnovation

Uniphore is hitting #CCWExchange to share our AI-driven customer service solutions. We are excited to learn, network, and innovate together; stay tuned! #Uniphore #CustomerExperience https://t.co/XRWACmSk1d

Heading to London for #CCWExchange on March 6-7? We are! Don't miss out on the ultimate event for customer contact pros. 🇬🇧✨ Network, learn, and transform your strategy. Sign up to meet our team ➡ https://t.co/2A8jrE4Cgy #CustomerService #Networking

We're one week away! Come meet us at CCW Executive Exchange in Chicago, IL this March 4-6! View Full Agenda: https://t.co/K68CImWvlP #CCWExchange #CustomerManagementPractice https://t.co/PDFWBbBhsc

A staggering 57% believe that their experiences with brands have worsened over the past year. Read more to learn how your company can reverse this trend and increase customer satisfaction. #CCWExchange #CustomerContactWeek https://t.co/Sd8RP7AuEj

Come see us March 4-6 in Chicago, IL at CCW Executive Exchange for a unique networking and #CX solution sourcing opportunity. Learn more: https://t.co/ToLl7j9nnS #CCWExchange #CustomerManagementPractice https://t.co/1jByRbI9SC

Check out the Exchange format and schedule here: https://t.co/hM75YSurWI #CCWExchange

Meet the industry leaders joining us in Chicago this March 4-6 to share their strategies for mastering the customer journey to outshine competitors and set new standards in customer satisfaction ☀️✅ Check out the full speaker & topic line up: https://bit.ly/48yt0W8 #CXLeaders #CCWExchange #CustomerManagementPractice

Had a blast at the #CXOExchange this morning!I love sharing the MSUFCU journey on bringing the best to members and connecting to others that share my passion in creating meaningful experiences.Ami Iceman Haueter, Chief Research and Digital Experience Officer at MSU Federal Credit Union sharing guidelines for investing in omnichannel technology to help create personalized, consistent, and branded experienceson day 2 of the #CXOExchange for #BFSI ✅

#ThatFeelingWhen you have the option to customize your event itinerary to match your exact business needs ✅ The CCW Executive Exchange is returning this March 4-6 in Chicago! Connect with top #CX leaders and gain insight on the transformative technologies shaping the future of customer service. Critical themes include: · Generative AI + Personalization  · Digital First Customer Journeys  · Empowering the Modern Workforce  · Seamless Omnichannel Integration View Full Agenda: https://bit.ly/3uuLF6z #tfwCMP #CCWExchange #CustomerManagementPractice 

We often talk about maintaining a consistent level of CX quality in different channels, but we know companies like Zappos Family of Companies are thinking bigger than just literal service quality. They have the WOW philosophy that is essential to deliver in each engagement. Stacey Wagner joined us at #CXOExchange with Brian Cantor and shared how their Customer Service Agents, Leaders, and Teams bring that to life in digital engagements. #cxoinsights #customerexperience #cx Customer Contact Week

The #CXOExchange has arrived! ⌚️☀️ We're looking forward to the next few days of sharing, learning, and solving #CX problems ✅

The #CCWExchange sunset dinner cruise was so lovely yesterday evening! Everyone brought the smiles and good conversation.

Kicked off Day 1 here at the #CCWExchange in sunny Sarasota, FL!

You can hear more from Ami Iceman Haueter on Thursday, December 7 at the CXO for BFSI Exchange in Denver ✈️🏔 View the agenda: https://bit.ly/4987Qzq“Our brands and experience are nothing if members don’t feel safe using them.” Ami Iceman Haueter, Chief Research + Digital Experience Officer at MSU Federal Credit Union, sat down with CCW Digital to discuss how AI is going to continue shaping customer + employee experience, capturing actionable feedback throughout the user journey, creating personalized digital experiences, and more 💡 Read the complimentary interview: https://bit.ly/40bW177 

#CustomerContactWeek is headed back South!🤘🤠 CCW is coming to Austin, Texas this January 23-25 - register NOW for one pass and get the next one FREE through December 15: https://bit.ly/48Sn0c2 #CCWAustin (Use code B1G1_AUSTIN at checkout)

"Achieving the right balance between AI technology and traditional contact center methods requires a highly thoughtful and strategic approach." John E. Thompson recently sat down with us to discusses implementing new technologies into your CX strategy and much more 💡 Read the complimentary interview here: https://bit.ly/3QqDVuU There's still time to join the #CCWExchange this November 1-3 to meet with ibex and our other solution providers in mutually selected meetings 🤝 Reach out to Jaime Rinaldi to request an invitation ✅

Day 2 underway at the #PatientExperienceExchange in Atlanta. Always great seeing some of my favorites! David Weisman, PhD, CPXP, FPCC Karen Lofty, MSW, LICSW, CPXP Adrianna Sperkacz Michelle Skinner, MHA, BSN #PXExchange #CustomerManagementPractice #PXExchange #CustomerManagementPractice #CustomerEngagementInsider #PatientExperience #ProviderEngagement #Healthcare

"Front line workers need to understand their organization's purpose, be trusted to make the daily decisions that support that purpose, and know they can rely on their leadership to empower them to succeed" Cassandra Crowe, MBA, CPXP, Linh Dang Perrino, CPXP, CZT, and Mendy Goonan, MBA, CPXP, SHRM-SCP kicked off day 2 of the #PXExchange with a CXO Panel discussing how to build a people-first culture 💡 #EmployeeExperience #PXSolutions

A huge thank you to Yener Balan for closing out day 1 of the #PXExchange with a timely conversation on the impact of mental health within and outside of the workplace. #EmployeeExperience #PatientExperience #CustomerManagementPractice

The #PXExchange is officially underway! Looking forward to the enriching discussions to come with this incredible group of #PX leaders and innovators 🏥🤝

The CCW Executive Exchange is bringing together senior CX leaders this November 1-3 for a unique peer-level networking and benchmarking opportunity 💡 Join us in Sarasota, FL to learn best practices and see how leading companies are navigating similar struggles with hands-on experience and innovative technologies all in one place ✅ ➖ View the attendee snapshot: https://bit.ly/46HAvJC  ➖ Request an invitation: https://bit.ly/3FbCU3B #CCWExchange #CustomerManagementPractice #CXEvent 

Learn about the #CX and #CustomerContact solutions our providers will be offering at the #CXOExchange this December 6-8 at the Grand Hyatt in Denver, CO: https://bit.ly/3QbomqI    Interested in joining the CXO for BFSI Exchange’s Solution Providers to meet with senior decision makers who are actively sourcing solutions? Learn about available opportunities here: https://bit.ly/3LRiekU eGain Corporation Five9 Intradiem Khoros LiveVox Method NICE OpenFin SecureLogix Sprinklr TTEC ujet.cx Uniphore Sprinklr TTEC

It’s our favorite day of the year... Happy #CXDay! 🎉 🌟 From industry leaders sharing their insights on stage, to solution providers offering the tools to keep up with ever-evolving customer journeys, to professionals prioritizing their customer every step of the way — Cheers to everyone working to create exceptional customer experiences! ✅ If you’re interested in benchmarking with other senior CX Leaders in a true, peer-to-peer networking environment, check out the final 3 #CCWExchanges happening this year: CCW Executive Exchange | November 1 - 3, 2023 | The Westin | Sarasota, FL https://bit.ly/3teikg9 Chief Experience Officer Exchange | November 15-17, 2023 | Renaissance Orlando at SeaWorld | Orlando, FL https://bit.ly/3t9dukb CXO for Banking, Financial Services & Insurance Exchange | December 6-8, 2023 | Grand Hyatt | Denver, CO https://bit.ly/46yTsxV #NationalCustomerServiceWeek #CXDay2023

Take a look at which top #CX and #CustomerContact executives have confirmed their attendance to the Chief Experience Officer Exchange this November 15-17 in Orlando! ➡️ https://bit.ly/3rwmK1k 

Meet the industry experts joining us at the CXO for BFSI Exchange this December is 6-8 at the Grand Hyatt in Denver, CO! The Banking, Financial services, and Insurance industries are undergoing tremendous transformations: evolving customer behavior, game-changing tech advancements, and new work environments, to name a few. In today’s fast-evolving BFSI landscape, there has never been a more critical time to connect with top leaders in the industry, benchmark your operations, and ensure your teams have access to the insights that will create exceptional customer experiences.    View the full speaker & topic lineup: https://bit.ly/463I0L6    #CXOExchange #CustomerManagementPractice #CXEvent #EmployeeExperience 

We’re excited to have Yener Balan, MD, DFAPA signing copies of his book on Day 1 of the #PXExchange this October 17-19 in Atlanta, GA! Check out the full event schedule: https://bit.ly/3tavieE 

Returned from an absolutely incredible experience at the CMO Exchange 2023 conference in the vibrant city of Denver last week! 🌆 🎙️ I had the privilege of speaking at not just one, but two distinct sessions during this event, and I can genuinely say it was one of the most profound experiences of my career. 💡 The conference was a meeting of the sharpest minds in the marketing realm. We had the opportunity to engage in heartfelt discussions about the challenges we face, share our innovative solutions, and explore groundbreaking ideas. 🔍 What made this conference truly stand out was its intimate and supportive atmosphere. It felt like a close-knit community where we delved deep into our industry's problems, sharing our successes and failures with refreshing honesty. It was more than just a conference; it was a gathering of kindred spirits, coming together to both inspire and heal. 📊 On the first day, I had the honor of facilitating a lively discussion on marketing analytics and data security. With the ever-evolving data landscape, we openly shared experiences, tackled difficulties head-on, and collectively brainstormed ingenious solutions. 🚀 Then, on the third day, in my second talk, I had the opportunity to present on the captivating topic of "Bonafide Brand: Elevating Public Awareness and Building Brand Identity." I shared captivating case studies and fostered a thought-provoking dialogue on how legacy brands navigate the challenging path of securing their brand's identity. The stunning backdrop of Denver only added to the magic of this event. Meeting so many exceptional individuals truly made the experience unforgettable. I'm eagerly looking forward to more opportunities like this in the future! A sincere thanks to the entire Customer Management Practice team for organizing this event! Nadia Yousuf Michael DeJager Kate McMaster And a sincere thanks to all the amazingly brilliant minds I had the opportunity to meet! Alexzandria Cormier-Hill, MA Yvonne Low Chris Georgieff Linda Goldstein Sunny Yarrish Courtney Wemyss, Jr. Justin Getz Deepika Misra, MBA, PE, PMP Todd Speranzo Josh Westmoreland Erin Sevitz #CMOExchange2023 #MarketingInnovations #UnforgettableExperiences 🚀📊💬

Thank you Buck Dutton and Nathan Measom for sharing your unique perspectives and giving valuable takeaways for marketers in every industry! #CMOExchangeDay 3 of exploring the marketing challenges of a variety of industries, from nonprofits like American Red Cross to the cannabis industry with Native Roots Cannabis Co. #CMOExchange

The gap between digital leaders and digital laggards is widening. Billy Collins Wipfli Digital #cmoexchange

"You don't have a business problem, you have a customer pain point you have not solved." Linda Goldstein, Chief Marketing Officer at CSAA Insurance Group, a AAA Insurer, kicked off day 2 of the #CMOExchange sharing innovative ways to integrate #CX into your marketing strategy and keep customer satisfaction as your ultimate goal ✔️

Chief Marketing Officer Exchange: Collaborating and learning how data analysis, innovative technologies, and creativity can drive growth and brand awareness. My goals are to learn more about SEO, digital platforms, and customer loyalty to name a few. #CMOExchange #CMO Customer Management Practice. Customer Contact Week

Learning from the best! 📖 Rob Krohn, Erin Sevitz, and Geoffrey Sanders led a fantastic discussion looking forward at the ever-evolving role of senior marketing executives. #CMOExchange #CustomerManagementPractice

We're kicking off the #CMOExchange today in Denver! 🌤⛰ Looking forward to the next few days of benchmarking and marketing insights💡

Ready to adapt to new expectations and create the experiences that customers and employees alike are looking for? The CCW Executive Exchange is bringing together a group of top #CX leaders to benchmark your operations and ensure your teams have access to the insights that will drive success today and foster growth tomorrow. Meet the industry experts joining us at the #CCWExchange this November 1-3 at The Westin in Sarasota, FL☀️ View the full speaker & topic lineup: https://bit.ly/44BkSSo 

The #PXExchange is bringing together a dynamic group of senior #PatientExperience leaders in Atlanta this October 17-19. Looking to benchmark with recognized #PX thought leaders and create lasting connections with like-minded peers? See who you’ll be meeting in Georgia! 🍑 🌅 View Attendee Snapshot:  https://bit.ly/47RgCkK  

The Chief Experience Officer Exchange is back! Check out the newly released agenda to see what we have planned this November 15-17 in Orlando, FL. View Full Agenda: https://bit.ly/3OZYyfL Attend with a purpose – Forge lasting connections with like-minded peers and discover innovative solutions to your current CX challenges. #CustomerManagementPractice #CXOExchange

Meet the Solution Providers joining us at the #CMOExchange this September 12-14 in Denver, CO 🏔   Learn more about the products, services, and emerging technologies: https://bit.ly/45s7Gkb    There’s still time to join this unique solution sourcing opportunity built specifically for senior marketing executives to delight customers and drive unparalleled business results 💡 View Event Agenda: https://bit.ly/3L2Re1t 

Feeling lucky?💰 Another #CustomerContactWeek... another Demo Drive! Make sure to stop by select booths in the Expo Hall at #CCWNashville this October for a chance to win amazing prizes and find your company's next #CustomerContact solution. Register now: https://bit.ly/43quRJG

“It’s been phenomenal to see their contributions to create a #CCWomen community that is there to support and there to celebrate others…” Fresh off the heels of launching the community's website at Customer Contact Week, Sandy Ko sat down with Stephanie Wisdom of Five9 to share more about CCWomen and the power of community. To watch the full interview, click here: https://lnkd.in/gNGjDW2t #CCWomen #Community #CX

There’s still time to join our Chief Marketing Officer Exchange this September 12-14! You’ll have the opportunity to meet with already confirmed executives from American Red Cross, Comcast, HelloFresh & more.     Want to know who else you’ll be meeting in Denver? View the full attendee list: https://bit.ly/3OVRFMu #CMOExchange #CMOInsights

#CX All-Stars Incoming!🤩 The best in #CustomerContact are heading to Nashville to share their insights, best practices, and enlightening stories to help you deliver an exceptional #CustomerExperience for every customer. Which CX speakers are you most excited to see at #CCWNashville?! Let us know in the comments, and download the complete brochure here: https://bit.ly/3XMRg2R #CustomerContactWeek