At the CCW Exchange, solution providers engage in mutually-selected, 1:1 business meetings with strictly-qualified, senior executives sourcing customer-driven solutions.
Bright is a global learning technology platform that uses simulations, practice, and personalized coaching to build skilled, experienced, and fulfilled contact center teams. It’s immersive learning that transforms.We specialize in contact center training simulations that build soft skills - such as empathy, de-escalation, and problem solving. Our platform also enables... Read More
Nearshore/offshore contact centers with some of the LOWEST ATTRITION RATES in the industry. Invest in a remote team that stays with you for years, not months. PCI, SOC2 & ISO27001 certified. Read More
Companies need intelligent,
integrated support services that can both automate processes efficiently and
offer excellent user experiences. Conversational automation is
the most intelligent and intuitive way to provide this across all customer
touchpoints.Cognigy is the global leading
enterprise software vendor for Conversational AI. Whether On-Premises or in the
cloud, leading... Read More
Five9 is the largest pure cloud contact center software provider with more than 1,600 customers and facilitating more than 3 billion calls per year. The Five9 VirtualContact Center and Predictive Dialer are revolutionizing the contact center industry, bringing the power of the cloud to customer service and sales organizations around... Read More
Freshworks Inc. is the leading provider of cloud-based customer engagement software. Freshworks' is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. The company's cloud-based suite of SaaS products is widely used by over 150,000 organisations across the world... Read More
IA Call Center is a call center and client partnerships provider, offering customized Inbound call center services and solutions that improve business processes and enhance customer service. Every business face’s challenge, but at the same time, every business and challenge is unique. That’s why we developed our inbound call center... Read More
ibex is the go-to omnichannel BPO partner for blue chips, start-ups, and scale-ups looking to transition to revenue and value-driven CX programs. Our global contact center network and expert CX teams help the world’s leading brands overcome CSAT, ROI, and CX scale challenges. Featuring the industry’s leading employee experience methodology,... Read More
With 65+ years of industry experience, InteLogix is a trusted leader in providing integrated solutions, leveraging cutting-edge technology married with an empathic touch, and delivering exceptional customer experiences. With a dedicated team and a commitment to excellence, we are redefining industry standards and creating a brighter future for our clients... Read More
NICE is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE uniquely provides an Advanced Process Automation suite of solutions, including Robotic Automation, Desktop Automation and Desktop Analytics - for discovering automation opportunities and... Read More
Observe.ai is an Agent first, 'Voice AI' start-up for Call Centers. We work with platform partners such as TalkDesk, Enterprise Call Centers like Concentrix and with various financial services companies across the globe. The goal is to help every call center agent be more productive by providing insights on every... Read More
ProcedureFlow makes your employees experts
faster. By combining the power of a knowledge base, work flow, and agent
scripting, contact centers can reduce agent effort and provide the best
possible customer experience. ProcedureFlow acts as a training and on the job
support tool for agents, enabling them to start work... Read More
SecureLogix delivers cloud-based call authentication and spoofing detection services to increase contact center security, improve customer experiences and lower contact center costs. SecureLogix assigns a risk score to each call, filters attacks and fraud out of your network, and orchestrates your fastest, lowest cost, most optimal authentication decisions. Our patented... Read More
Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once-impossible scale. Headquartered in New York City with over 2,400 employees globally, Sprinklr works with more... Read More
TELUS International designs, builds and delivers next-generation digital and AI solutions to enhance the customer experience (CX) for global brands. The company’s integrated solutions span digital strategy, innovation, consulting and design, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and... Read More
UJET is the real-time communications platform that makes it easy for customers and businesses to instantly connect so they can resolve problems faster. With intuitive workflows, deep CRM integrations, and customizable dashboards, UJET provides contact centers with a holistic voice and chat solution that leads to higher satisfaction, faster time... Read More
Zenarate’s AI Coach helps leading brands develop top-performing customer-facing teams through AI conversation simulation. Zenarate's AI Coach is used worldwide every day in over a dozen countries and supports 12 languages in voice and chat simulation. Read More
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