November 5 - 7, 2025 | Scottsdale, AZ
Solution Providers
At the CCW Exchange, solution providers engage in mutually-selected, 1:1 business meetings with strictly-qualified, senior executives sourcing customer-driven solutions.
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Sponsors
AmplifAI
Website: https://www.amplifai.com
At AmplifAI, we're applying science to make teams better! AmplifAI was founded with the goal of leveraging data to create a personalized environment that enables every employee to succeed. As more companies explore the new generation of hybrid work, innovative leaders and organizations are relying on AmplifAI to enable performance,... Read More
Aspect
Website: http://www.aspect.com
Aspect provides a comprehensive suite of workforce solutions designed to elevate employee productivity, engagement, and operational efficiency. Aspect WorkforceOS integrates seamlessly across all product offerings, bringing powerful tools to streamline scheduling, enhance collaboration, and optimize performance. It empowers employees with intuitive, self-service features while providing administrators with advanced analytics and... Read More
Amazon Web Services (AWS)
Website: aws.amazon.com
Since 2006, Amazon Web Services has been the world's most comprehensive cloud platform with over 240 services across 36 regions. Among these, Amazon Connect transforms contact centers by delivering first-party AI across all channels, enabling seamless customer experiences without cost constraints. Organizations implementing Amazon Connect automatically benefit from continuous AI... Read More
Buwelo
Website: https://buwelo.com/
Nearshore/offshore contact centers with some of the LOWEST ATTRITION RATES in the industry. Invest in a remote team that stays with you for years, not months. PCI, SOC2 & ISO27001 certified. Read More
Cognigy
Website: https://cognigy.com/
Cognigy.AI delivers next-gen customer service through solutions like Voice AI Agents, Digital Chat AI Agents, and Agent Copilot. Read More
CMP Research
Website: www.cmpresearch.com
CMP Research is an independent insights product that helps strategic customer contact leaders make better decisions faster. Signature research, case studies, and data-driven benchmarks help leaders innovate, advance, and compare their function’s performance and provide decision-support to executives in an uncertain and ever-changing customer service climate. Read More
Five9
Website: http://www.five9.com
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine... Read More
IA Solutions by IA Call Center
Website: www.iacallcenter.com/
IA Call Center is a call center and client partnerships provider, offering customized Inbound call center services and solutions that improve business processes and enhance customer service. Every business face’s challenge, but at the same time, every business and challenge is unique. That’s why we developed our inbound call center... Read More
Laivly
Website: https://laivly.com/
Laivly is an attended AI platform designed specifically for contact centers. Laivly's powerful attended AI and attended automation sit on the desktop and seamlessly layer with any existing tech stack, no API required. Read More
Nextiva
Website: https://www.nextiva.com/
Nextiva is the largest privately held business communications company in North America powering 100,000+ businesses and billions of conversations every year with its unified customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused... Read More
Observe.ai
Website: https://observe.ai/
Observe.ai is an Agent first, 'Voice AI' start-up for Call Centers. We work with platform partners such as TalkDesk, Enterprise Call Centers like Concentrix and with various financial services companies across the globe. The goal is to help every call center agent be more productive by providing insights on every... Read More
Prosodica
Website: prosodica.com
We are contact center veterans, technology innovators, behavioral scientists, and data science experts working to build technologies that enhance human connections, improve employee engagement, and promote sustainably efficient contact center operations. We work with progressive contact center enterprises to address their most challenging operational issues by crafting a more engaging,... Read More
Reddy
Website: https://www.reddy.io/
Reddy trains enterprise CX agents with an AI coach that covers every stage of an agent’s performance in one platform, featuring pre-call simulations, live call coaching, and post-call quality assurance. Our realistic simulations mirror customer interactions and deploy rapidly using your existing call data, with no integration setup required. Brands... Read More
Regal
Website: https://www.regal.io/
Regal makes it easy for contact center teams to find 25% more revenue — immediately. Turn your untapped customer data into real-time outbound campaigns that engage the right contact, at the right time, with the right conversation across phone, sms, email, chat, and AI agents. Read More
Support Services Group (SSG)
Website: https://supportservicesgroup.co/
Support Services Group is a US based, high-touch BPO solutions company. Founded in the United States in 1998, SSG has 17 global contact centers across the United States, Canada, LATAM, APAC, and Europe. SSG thrives by delivering outstanding customer service support for a broad range of leading global brands in... Read More
Working Solutions
Website: https://workingsolutions.com/
AI-Enabled CX Solutions – Combining artificial intelligence with intelligent agents to provide efficient, personalized customer interactions. Scalable Contact Center Services – Flexible, high-quality outsourcing solutions that scale to meet demand across industries. Customer Experience (CX) Consulting – Expert consulting to enhance customer satisfaction and optimize virtual workforce training. Working Solutions... Read More
Zenarate
Website: https://www.zenarate.com/
Zenarate is the world’s leading AI simulation + coaching platform that promises to undeniably prove the ROI of upskilling. Our Learning & Performance Ecosystem trains, certifies, measures, and coaches millions of learners across the globe in over 79 languages through scalable practice, live performance analysis, and automated learner development plans. Read More
