Becky Ploeger
Becky Ploeger
Global Head Hilton Reservations & Customer Care
Hilton
Marc Booker
Marc Booker
Vice Provost, Strategy
University of Phoenix
Stuart Discount
Stuart Discount
Chair
Enterprise Communications Advocacy Coalition
Laurice Walker
Laurice Walker
Chief Equity Officer
City of Tucson
Jennifer Chan
Jennifer Chan
Vice President of People
Everlane
Amit Kumar
Amit Kumar
Senior Director, Customer and Revenue Finance & Strategy
Walmart
Sam Trimble
Sam Trimble
Vice President, Strategic Growth & Development
Fidelity National Financial
Joseph Shalaby
Joseph Shalaby
Vice President of Care Operations
AlticeUSA
Andrew McIllmurray
Andrew McIllmurray
Global Head of Support Operations Strategy and Governance
Uber
Inna Larson
Inna Larson
Vice President, Technology
Coopers Hawk Winery & Restaurants
Dr. Kalifa Oliver
Dr. Kalifa Oliver
Senior Director of Technology, People Analytics
Lowe's Home Improvement
Darnell Brooks
Darnell Brooks
Director, Operations Process and Strategy
The Home Depot
Mitch Mann
Mitch Mann
Vice President, Member Services
VtylOne
Bella Ellogoodin
Bella Ellogoodin
Vice President, Service Excellence
Hospital for Special Surgery
Lora Lawson
Lora Lawson
Vice President, Contact Centers
Careington International
Hui Wu-Curtis
Hui Wu-Curtis
Director of Customer Service
SmartRent
Pierce Zanders, MBA
Pierce Zanders, MBA
Director, Life Customer Service
Sammons Financial Group
Ankit Talwar
Ankit Talwar
Product Management Director AI, Contact Center & CX
Dell
Rasheeda James
Rasheeda James
Vice President, Client Services
Americor
Deana Perrin
Deana Perrin
Former Senior Director, Customer Experience
Blue Shield Of California