2023 Speaking Faculty

Past Speakers

Nancy Clark
Nancy Clark
Senior Vice President, Customer Success, Experience, Service, Sales
Verizon
James Walterick
James Walterick
Senior Vice President, Call Center Operations
Arthur J. Gallagher Insurance
Aaron Miller
Aaron Miller
Vice President CX Strategy, Portfolio, and Program Management
ADT
Tawana Russell
Tawana Russell
Vice President, Customer Experience
Greater Orlando Aviation Authority
Lori Pon
Lori Pon
AVP, Claims Transformation
The Hanover Insurance Group
Ryan Smith
Ryan Smith
Senior Director, Customer Care Operations & Strategy
GoDaddy
Rahul Goyal
Rahul Goyal
Senior Director, Personalization & Analytics
Optum
Sean Rajaram
Sean Rajaram
Senior Director, Global Head of Customer Contact Digital Channels and Automation
SmileDirectClub
Angel Gomez
Angel Gomez
AVP, Consumer Sales, Onboard Cruise Sales and Brand Events
Celebrity Cruises, Inc.
Stephanie Kalch
Stephanie Kalch
Senior Director, Customer Service
Samsonite
Jaysa Boyer
Jaysa Boyer
Head, Employer Engagement
Ultimate Medical Academy
Nina Rojas
Nina Rojas
Head of Operational Customer Experience
Bupa Global Latinoamérica
Anthony Weinberg
Anthony Weinberg
Assistant Vice President, Contact Center Operations
Bright Health
John Thompson
John Thompson
Head of Sales & Business Development
ibex
Henry Hu
Henry Hu
Head of Sales and Conversational AI
Dashbot
Sandy Ellis
Sandy Ellis
Senior Vice President, Sales, & Marketing
Intelogix
Sean Minter
Sean Minter
CEO and Founder
AmplifAI
Jason Ten-Pow
Jason Ten-Pow
President and CEO
bespokeCX
Chris Rozum
Chris Rozum
Founder and CEO
Insite Managed Solutions
Phil Gray
Phil Gray
Chief Product Officer
Interactions, LLC
Nicole Kyle
Nicole Kyle
Chief Analyst and Managing Director, CMP Research
Customer Management Practice
Michael DeJager
Michael DeJager
Principal Analyst and Managing Director, Events
Customer Management Practice
Brooke Lynch
Brooke Lynch
Principal Analyst and Deputy Divisional Director
Customer Management Practice

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