Becky Ploeger

Imagine a future where AI seamlessly enhances both agent assistance and client interactions within contact centers. However, amidst this technological revolution, critical questions arise: How do we navigate the complex regulatory landscape? How do we ensure that AI aligns with and exceeds customer expectations?

• Explore the evolving landscape of contact center operations, particularly the deployment of AI in both agent and client interactions
• Gain insights into the regulatory challenges and considerations surrounding AI deployment
• Understand the strategic implications of technology choices and their impact on contact center operations and efficiency

Join our esteemed Ad Board members as we dive deep into these pressing issues, uncovering actionable strategies to not just survive, but thrive, in the rapidly evolving contact center landscape.