Attendee Ice Breaker Conversation Candid Conversations 1:1 Business Meeting Project Analysis Session

Welcome to the ccw EXECUTIVE Exchange

The CCW Executive Exchange is part of the world's largest customer contact event series. This invitation-only event is built for today's senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.

Critical Themes

Move beyond theory.

Join cross-industry leaders to align AI, infrastructure, and culture—empowering people and modernizing operations for lasting transformation.

2025 SPEAKERS
Meet Our Industry Leaders and Innovators

Marc Booker

Marc Booker

Vice Provost, Strategy

University of Phoenix

Sam Trimble

Sam Trimble

Vice President, Strategic Growth & Development

Fidelity National Financial

Hui Wu-Curtis

Hui Wu-Curtis

Director, Customer Service

SmartRent

Andre Waits

Andre Waits

Vice President Global Card Operations Reconciliations

JPMorgan Chase

Lee Kemp

Lee Kemp

Vice President of Customer Experience

Veritiv Corporation

Bella Ellogoodin

Bella Ellogoodin

Vice President, Service Excellence (Guest Experience, Interns/Volunteers & Langu

Hospital for Special Surgery

Jennifer Chan

Jennifer Chan

Vice President of People

Everlane

Laurice Walker

Laurice Walker

Chief Equity Officer

City of Tucson

Emily Cellar

Emily Cellar

Vice President, IT Infrastructure & Security

iFIT

With over 25 highly crafted sessions reflecting strategic issues senior executives have identified as priorities, take a two-fold approach to address both customer experience & employee experience.

Because of the unique structure of the Exchange, networking is more productive with shared challenges, insights and goals during scheduled activities and an exclusive site tour.

Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.

Shorten your RFP Cycle! Take part in one-to-one business private business meetings with solution providers that can help you navigate your biggest challenges.

Secure Your Spot

Attendance is limited to ensure an impactful experience. If you're interested in joining us in Scottsdale, reach out to reserve your VIP pass.

WHAT EXECUTIVES SAY