“The small breakouts were informative and sparked ongoing conversations over coffee. I appreciated the balance between large sessions and smaller discussions, which encouraged deeper engagement. Meeting with vendors was also a highlight—they were well-prepared and understood my business challenges, making our meetings more productive. The event's preparation really set the stage for meaningful, impactful conversations."

“This is the first time I’ve had the opportunity to attend a CCW exchange and I had an amazing time. I enjoyed all the presenters, the panels, and interacting with the other executives that were there. It’s nice to be able to hear what other people are doing, the challenges that they’re facing, and then what they’re doing to resolve those challenges because that gives me ideas that I can take back to my colleagues. I would recommend this conference and conferences like it to others on my team.”

“I would definitely recommend attending an exchange. The environment of having senior executives in a smaller, more intimate setting, ensures everyone is here for the right reasons and to learn from each other and from industries outside of what you’re normally used to on a day-to-day basis. There’s a lot to apply and a lot of technology that you can bring into the contact center and overall, it’s been a great experience.”

“I absolutely would recommend the exchange to a colleague; it’s been a great format. I’ve enjoyed how the structure is somewhat broken up so you can move from a coffee chat to business meetings and then maybe a roundtable, so there’s a lot of variety and the folks here are very nice. It’s been fun to meet colleagues who are also in this space. I love learning about new tools and technologies, and the one-on-one business meetings have allowed me to meet new vendors that are offering innovation in the CX space.”

“I absolutely would recommend the exchange to a colleague; it’s been a great format. I’ve enjoyed how the structure is somewhat broken up so you can move from a coffee chat to business meetings and then maybe a roundtable, so there’s a lot of variety and the folks here are very nice. It’s been fun to meet colleagues who are also in this space. I love learning about new tools and technologies, and the one-on-one business meetings have allowed me to meet new vendors that are offering innovation in the CX space.”

"The ability to spend time with leaders of companies that we look up to. Being able to spend time with C-Level executives and decision-makers, especially within the customer experience industry. I don’t think there are other events like this that allow you to go and speak to C-level executives."