Who Attends & Why?
Completely worth it!
“There is a lot of value that I got in the few days which you may not get from a large conference with a lot of other customers. It was very targeted and a lot of prep that the team put into it, it was very meaningful, purposeful, and valuable of my time.” – Senior Director, Engineering for Customer Service Technology, eBay
Great Conference!
“I definitely recommend attending an exchange. The environment of having senior executives in a smaller setting, brings in everyone here for the right reasons and to learn from each other and from industries outside of what you're normally used to on a day-to-day basis. There's a lot to apply and a lot of technology that you can bring into the contact center and overall, it's been a great experience.” – Vice President, Contact Center Technology, Benefytt
Great Opportunity to Share Best Practices!
“This is the first time I've had the opportunity to attend a CCW Exchange and I had an amazing time. I enjoyed all of the presenters, the panels, and interacting with the other executives that were there. It's nice to be able to hear what other people are doing, the challenges that they're facing, and then what they're doing to resolve those challenges because that gives me ideas that I can take back to my colleagues. I would recommend this conference and conferences like it to others on my team.” – Sr. Director, Product Management, Marriott International
Fantastic Forum!
“The forum was fantastic – it was large enough to have a diverse group of companies and their respective talent in attendance, yet small enough to have intimate conversations and introduction.” – Director, Customer Service, Allstate
Love the Format!
“I love the format of this Conference. The ability to network with people across industries so closely tied to what I do provides a great opportunity to learn and commiserate! The venue was perfect as well. Well done CCW team!” – Director, Global Customer Care Operations, Shutterstock
