Chris Vetrano

Why Chris?
Chris manages the end-to-end customer experience for Lyft's Bikes & Scooter riders. He provides world-class, real time support for the Lyft community while advocating for improvements to their product and resolution. During his session at CCW Nashville, he will discuss how social media channels provide engagement with customers through their preferred channel(s), find real time solutions for customers with an omnichannel strategy and why chatbots don’t necessarily work in favor of cx.