Francisco Toledo

Francisco is the Senior Director of Global Operations for Groupon (Chicago, US). He has dedicated the past 12+ years to driving Customer and Merchant experience through Operational Excellence across Latin America, Europe, and North America with multiple global assignments, in roles of escalating responsibility. Francisco earned an Executive MBA from IE Business School in Madrid, Spain; is a certified CX Implementation Leader from COPC®, and frequently contributes with thought leadership to CX Industry Magazines and Events.