Henry Hu

Head of Sales and Conversational AI Dashbot

Henry Hu is the Head of Sales and Conversational AI at Dashbot and specializes in extracting invaluable customer insights from previously untapped and unstructured data. His passion lies in harnessing cutting-edge technology to drive substantial business growth and elevate customer engagement to new heights, ultimately maximizing CX program impact and enhancing overall customer satisfaction.

Day 1 | Wednesday, November 1

4:45 PM Driving Next-Gen CX: Integrating Conversational AI Across VoC and Customer Interactions

Explore how Conversational AI can take your CX to the next level by expanding your Voice of the Customer (VoC) programs beyond traditional C-SAT and NPS, and then incorporate these insights into customer experiences. We’ll discuss building this next-gen CX flywheel, how to overcome implementation challenges, and discover key performance indicators for measuring success. Don't miss this unique opportunity to drive customer satisfaction and business outcomes.

Check out the incredible speaker line-up to see who will be joining Henry.

Download The Latest Agenda

Henry Hu

Day 1 | Wednesday, November 1

4:45 PM Driving Next-Gen CX: Integrating Conversational AI Across VoC and Customer Interactions

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