November 13 - 15, 2024
| The Wigwam | Phoenix, AZ
Phil Gray
Chief Product Officer Interactions, LLCPhil leads innovation initiatives at Interactions, collaborating with customers and partners to create and operationalize disruptive technology inventions that transform customer experience. He has extensive experience with Conversational AI and customer experience technologies. Prior to joining Interactions, Phil founded and led Versay, a natural language, speech applications company. He also held leadership roles at Nuance and Eloyalty.
Day 2 | Thursday, November, 2
1:00 PM Teamwork Triumph: The Essential Blend of AI and Humans for Exceptional Customer Service Excellence
While AI has come on leaps and bounds in recent years, and should certainly be a part of your contact center arsenal, it cannot alone solve your problems. To meet ever increasing customer service expectations, humans and AI must work together in synergy. This approach is called Human in the Loop and you need it to transform CX self-service, create an army of customer loyalists and become a leading CX innovator.
In this session you will:
- Understand Human in the Loop 101: what it is, how it works and why it's important
- Hear how Human in the Loop technology has been implemented to reduce AHT, increase CSAT and ultimately save companies millions
- Discuss and share best practice strategies with your fellow CX leaders that you can take back to apply within your own organization
Check out the incredible speaker line-up to see who will be joining Phil.
Download The Latest Agenda
