Sean Minter

Contact center leaders are facing a pressing challenge – the demand to apply AI for site improvement is louder than ever, yet they often lack actionable guidance on how to make it happen. In this session, we’ll address this dilemma head-on. We’ll dive into real-world applications that showcase how AI can be applied to elevate agent performance, reduce operational costs, and enhance customer engagement in contact centers today, not someday in the distant future. Discover the strategies and methodology to unlock AI’s potential in your contact center, empowering you to lead the charge in delivering exceptional customer experience through the power of AI.