January 17 - 20, 2017 |
Innovating Customer Care Across the Americas
THE PRODUCERS OF CCW WINTER PRESENT
CCW Latin America
In today's digital Latin America, contact centers are undergoing explosive change. Adopting sophisticated technology and next generation practices, organizations across the region are creating seamless customer experiences to prove their value to the “anytime, anywhere” consumer. Providing cost efficiency, multilingual support and geographic proximity, Latin America is also increasingly attractive as a nearshore contact center destination. The region's growing profile comes at a time when organizations are driven to expand globally, tier their services, and engage the fast-growing Spanish-speaking customer market.
With the contact center market projected to reach $15.13 billion across Latin America by 2020, now is the time for global businesses to put their regional plans into action. A division of CCW, the world’s premier customer service conference, CCW Latin America is the only event bringing global and LATAM practitioners under one roof to innovate customer care across the Americas.
Featured Speakers
Senior Vice President and Chief Customer Officer
CenterPoint Energy
Head of International Payments and CAO
FIS Global Retail Payments
Founder and Chief Cookie Lover
Mrs. Fields Cookies
Speaking Ambassador on Cultural Change
Ritz-Carlton Leadership Center
Director of Contact Center
Wyndham Worldwide/RCI
Director for Citizen Services
Panama National Authority for Government Innovation
Senior Operations Manager – Mexico Regional Operations Center
Western Union
Senior Manager, Customer Solution Center Latin America
Hewlett-Packard
Global Operations Service Redesign Manager
Sabre Travel Corporation
Regional Vice President Customer Experience & Churn Management
DIRECTV Latin America
VP of Client Solutions
Grupo TV Cable
Chairman of the Board
Customer Experience Professionals Association (CXPA)
Chief Operating Officer & President
Call Center Services International, Baja Call Center Cluster
Why attend?
Multicultural Exchanges:
Real-world insights connecting customer care leaders across the Americas
Align People, Process, and Technology:
Learn from industry trailblazers on delivering world-class, multi channel customer care experiences
Nearshore Advantages:
Identify each Latin American nation’s unique challenges & benefits to plan your rightshoring roadmap
Hands-on Learning:
Discover next generation contact center solutions during technology demonstrations – and win prizes!
Benchmarking Sessions:
Post-event site tours in San Antonio contact centers
