Call Center IQ Customer Experience Report

At the end of the day, two things stand true about the customer experience: 1) It is experienced by customers. 2) It is created by businesses.

Those realities naturally raise the question: can we develop a truly customer-centric experience? Can we refrain from imposing business needs and objectives on customers?

Call Center IQ's 2015 Executive Report on the Customer Experience helps answer this question..

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