Serena Smith

Serena Smith, FIS North American Card Solutions Chief Client Officer, was honored by the Customer Service Institute of America with the individual award of Chief Customer Officer of the Year.

The recognition was based on the many ways she leads her team to succeed for clients, such as implementing a case management system in order to analyze and review how quickly and thoroughly each client issue is handled. Smith is resolute in ensuring the team asks for feedback during every client interaction in order to resolve client issues as quickly as possible.