Roojoom next-generation Personal Customer Journey platform is used by brands to gain control over each customer’s personal journey, enabling marketeers to focus on WHAT they want achieved - the business goals and journey objectives, while having algorithms and AI do the HOW – auto-drive personal journeys.
Personal AI engines assigned to each customer, engage customers with the most relevant and impactful messaging through time and across service channels, also by creating a unique personal website for every customer based on their data (non PII) and where they are in their journey.
Used by large service providers in the US and EU, including AT&T, Comcast, Dish Networks, Bouygues Telecom and more, Roojoom’s platform enables lifting business goals as customer loyalty, customer value, NPS, care costs reduction, digital adoption etc.
Use cases include: Onboarding, increased service utilization, increased digital utilization, self-service and more.