Customer Experience & Innovation 2024 Advisory Board


photo of Mario Matulich

Andrew Clark

Head of Design, Client Experience

H&R Block

photo of Michael DeJager

Stephanie Crase Moritz

Chief Customer Innovation Officers

American Dental Association

photo of Lauren Miller

Andrea (Drea) Jackson

VP of Experience & Design, Service Design Lead

M&T Bank

photo of Simon Copcutt

Shawn Johnson

Former GVP Global Product & Design / VP of Experience Design

Discovery Inc

NBCUniversal

Microsoft

photo of Giulia Savino

Susana La-Luz Hawkins

Director of Experience Research

Best Buy

photo of Jaime Rinaldi

Alphonso Morris

Lead Product Designer - Global Conversion & Monetization

Netflix

photo of Alyssa Adams

Paul Puopolo

EVP of Innovation

EVP of Innovation

photo of Nadia Chaity

Roger Rohatgi

VP, Global Head of Design

BP

photo of Nicoletta Karpathios

Jose de Francisco

Global Chief Designer

EY

photo of Kate McMaster

David Weisman

CXO

NYC Health & Hospitals

photo of Bailey Oppelt

Darrius Jones

SVP Chief Digital & Design Officer

USAA