Join us for an inspiring morning with trailblazing women at the forefront of emerging technologies. This dynamic breakfast session, hosted by CCWomen, spotlights female leaders who are not just adapting to innovation—they’re driving it.

From generative AI and spatial computing to ethical tech and customer trust, this conversation brings together executives who are redefining what leadership looks like in the tech-enabled CX landscape. Together, we’ll explore how inclusive design, cross-functional collaboration, and visionary thinking are shaping the next generation of customer experience technologies.

Whether you're looking to build stronger peer networks, find mentorship, or exchange ideas on how to accelerate meaningful impact within your organization, this breakfast is designed to energize and empower.

In today’s fast-paced world, effective leadership goes beyond traditional authority—it's about connection and authenticity. Creating an environment where team members feel valued and engaged is key to a happy, loyal, and productive team. 

This session will explore the importance of developing your unique voice as a leader and delve into the essential qualities of authenticity, vulnerability, and transparency that empower leaders to build strong, trust-based relationships.

Join us to enhance your leadership voice and discover how trust can transform your leadership style!

Step inside the next frontier of customer experience in this fully immersive, hands-on VR session. Discover how leading brands are using virtual reality to train employees, engage customers, and prototype experiences in real time.

In this interactive workshop, you’ll:

Enter a virtual customer journey—from browsing products to receiving service—and analyze what makes it intuitive, emotional, or frustrating.

Experience VR-based employee training modules that improve empathy, reduce onboarding time, and drive performance.

Explore tools for building and deploying branded VR experiences—from retail simulations and virtual showrooms to hospitality walk-throughs and healthcare education.

Learn how to measure impact: engagement metrics, ROI, and UX design best practices tailored to immersive environments.

You’ll leave with a working understanding of VR use cases for your organization, plus insights into the tools, partners, and platforms that can bring your ideas to life.

Networking Break

Conversation about the AI transformation is unavoidable, and it is not just empty rhetoric. Nearly 99% of CX leaders say they are maintaining or increasing investment levels in 2025.

But as our community relentlessly discusses the promise of AI, is it neglecting the most important voice – that of the customer? New research says yes, with a large number of customers expressing significant concern about what AI means for the future of brand interactions.

What are these concerns? More importantly, how can we successfully mitigate those issues and pursue AI in a way that will improve efficiency and customer centricity? As we conclude the CXO Exchange, join this interactive, research-driven session that will provide the answers. Topics include:

What customers want: the surprising (and not-so-surprising) findings from our consumer preferences survey

-AI scorecard: what is and is not working about customer-facing AI

-Bot vs. agent: how can you balance the two in a customer-centric way

-Risk revision: the concerns that truly matter as you design your CX AI strategy

-AI fails: examples of AI that went wrong (and what brands could have done instead)

Brian Cantor

Principal Analyst & CCW Digital Director
Customer Management Practice

See Bio