October 15-17, 2025 | Downright Austin | Austin, TX
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2025 Solution Providers
Ask Nicely
Website: https://www.asknicely.com/
Customer Feedback Platform: Collect real-time customer feedback using NPS, CSAT, and other survey formats, delivered through modern channels like email, SMS, and apps.Frontline Empowerment & Behavior Change: Turn feedback into daily coaching and recognition for frontline teams, driving consistent service improvements at scale.AI-Powered Insights & Automation: Analyze feedback with AI... Read More
BespokeCSI
Website: https://www.bespokecsi.com/
BespokeCSI specializes in CX benchmarking, helping you prioritize strategies that drive impact. Our insights power storytelling and strengthen customer relationships. CX Consulting – We integrate customer knowledge and data expertise to uncover opportunities, solve challenges, and create seamless, personalized experiences that foster loyalty and growth. CX Program Management – Our... Read More
CMP Research
Website: www.cmpresearch.com
CMP Research is the research and advisory group of Customer Management Practice (CMP), the organization that puts on CCW and CXO Exchanges. This research and advisory service provides customer contact and CX leaders with independent insights and expert advice to make better decisions faster. Signature research, diagnostic tools, data-driven benchmarks... Read More
Cognigy
Website: https://cognigy.com/
Cognigy.AI delivers next-gen customer service through solutions like Voice AI Agents, Digital Chat AI Agents, and Agent Copilot. Read More
First Class Connection
Website: firstclassconnection.net/
Equipping Organizations for a Transformative Customer Experience. We support organizations in navigating digital transformation with tailored solutions. Our expert team is with you every step of the way, from solution selection to seamless implementation, ensuring you achieve greater impact and quicker returns on investment. We’ll help you explore the best... Read More
IA Call Center
Website: iacallcenter.com/
IA Call Center is a call center and client partnerships provider, offering customized Inbound call center services and solutions that improve business processes and enhance customer service. Every business face’s challenge, but at the same time, every business and challenge is unique. That’s why we developed our inbound call center... Read More
Lima Consulting Group
Website: https://www.limaconsulting.com/
LCG enables the visionaries of today to create the customer experiences of tomorrow. Founded in 2004, the firm is an award-winning customer experience transformation consultancy and has a multi-national presence throughout the Americas and Europe.LCG helps change agents to break the inertia when funding and executing digital transformation, to innovate... Read More
LiveKit
Website: https://livekit.io/
LiveKit offers open source frameworks and a cloud platform for building voice, video, and physical AI agents. We provide the developer tools and infrastructure to run and scale applications that can see, hear, and speak. Read More
Microsoft
Website: http://www.microsoft.com
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces... Read More
Mova.AI
Website: https://www.mova.ai/
Mova is the leader in enterprise post-call conversational intelligence. Our AI platform transforms customer and employee interactions into actionable insights that drive revenue growth, improved compliance, and increased customer experience across industries. With our industry first AutoCoach™, Mova delivers personalized, data-driven coaching at scale—empowering every agent and manager to improve... Read More
Nextiva
Website: nextiva.com/
Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company’s commitment to Amazing Service® and... Read More
Simple AI
Website: https://www.usesimple.ai/
Deploy enterprise-ready voice AI powered phone agents in weeks, not months. Handle thousands of calls simultaneously with human-like conversations. Read More
Solidroad
Website: https://www.solidroad.com/
Solidroad is the optimization layer for human and AI agents that makes every customer interaction better, faster, and more consistent.With Solidroad, you can generate realistic customer simulations, train and coach agents, and improve both human and AI performance – so that every skill gap is closed, and every agent performs... Read More
Survey Sparrow
Website: https://surveysparrow.com/
Solidroad is the optimization layer for human and AI agents that makes every customer interaction better, faster, and more consistent.With Solidroad, you can generate realistic customer simulations, train and coach agents, and improve both human and AI performance – so that every skill gap is closed, and every agent performs... Read More
Talkdesk
Website: http://www.talkdesk.com
Talkdesk Enterprise Contact Center Platform empowers companies to continuously improve customer experience. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Powerfully SimpleTalkdesk is easy to implement... Read More
Transcom
Website: https://transcom.com/
Transcom provides AI and digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 30,000 employees work in over 85... Read More
Zenarate
Website: https://www.zenarate.com/
Zenarate is the world’s leading AI simulation + coaching platform that promises to undeniably prove the ROI of upskilling. Our Learning & Performance Ecosystem trains, certifies, measures, and coaches millions of learners across the globe in over 79 languages through scalable practice, live performance analysis, and automated learner development plans. Read More
