October 28 - 30, 2024 | Renaissance Orlando
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bespokeCX
Website: bespokecx.com
bespokeCX is a comprehensive CX solution that turns customer data into actionable insights, fostering loyalty, and driving revenue growth. It allows businesses to capture and analyze feedback across multiple touchpoints and stages of the customer lifecycle. Whether evaluating overall satisfaction at a point-in-time, gathering post-transaction feedback, measuring in-the-moment website satisfaction,... Read More
BPO Global Services
Website: https://www.bpogs.com/
We are a nearshore BPO, KPO and Contact Center, focused on high quality processes and optimized return of investment. We help our clients increase their customer retention within just 14 months, achieving cost reductions in back-office operations and boosting operational efficiency. Read More
Bright Software, Inc.
Website: learnwithbright.com/
Bright is a global learning technology platform that uses simulations, practice, and personalized coaching to build skilled, experienced, and fulfilled contact center teams. It’s immersive learning that transforms.We specialize in contact center training simulations that build soft skills - such as empathy, de-escalation, and problem solving. Our platform also enables... Read More
Clear Harbor
Website: clearharbor.com
Clear Harbor is a BPO provider focused on enhancing and protecting your brand's customer experience (CX). We emphasize brand reputation, CX quality, and understanding the real total cost of outsourcing. As a brand-centric and brand-reflecting company with nearshore locations, we align with your brand values through initiatives like "Clear Reflection"... Read More
CMP Research
Website: www.cmpresearch.com
CMP Research is an independent insights product that helps strategic customer contact leaders make better decisions faster. Signature research, case studies, and data-driven benchmarks help leaders innovate, advance, and compare their function’s performance and provide decision-support to executives in an uncertain and ever-changing customer service climate. Read More
First Class Connection
Website: firstclassconnection.net/
More solutions. Better value. Done. It's that simple. We understand when you're busy with other business-critical operations, how challenging it is to source and manage CX business requirements. Building an effective CX experience and digital transformation strategy, sourcing the right tools, and managing their installation is a full-time commitment that... Read More
Five9
Website: five9.com
Five9 is the largest pure cloud contact center software provider with more than 1,600 customers and facilitating more than 3 billion calls per year. The Five9 VirtualContact Center and Predictive Dialer are revolutionizing the contact center industry, bringing the power of the cloud to customer service and sales organizations around... Read More
IA Call Center
Website: iacallcenter.com/
IA Call Center is a call center and client partnerships provider, offering customized Inbound call center services and solutions that improve business processes and enhance customer service. Every business face’s challenge, but at the same time, every business and challenge is unique. That’s why we developed our inbound call center... Read More
Modus
Website: modusagency.com/
Modus is a people-centered, tech-forward, strategic digital consultancy that helps leading organizations solve core business challenges and discover innovative opportunities. Headquartered in NYC with offices worldwide, we design, build, and market digital products and experiences that people love. Read More
Moveo.AI
Website: moveo.ai
Moveo.AI is a complete Customer Experience (CX) platform that brings Generative AI to the Enterprise. Our mission is to make complex AI technology accessible and simple to use, empowering enterprises to make the most of their data, scale their operations and offer immersive customer experiences. We use proprietary Large Language... Read More
Nextiva
Website: nextiva.com/
Nextiva is a cloud communications company that helps businesses build deeper connections with their customers. Nextiva combines— voice, video, collaboration, SMS, and surveys — to help businesses access the information they need at the right time to drive better business results. Nextiva was named the “#1 Business Phone System of... Read More
NICE
Website: nice.com/
NICE works with organizations of all sizes to create extraordinary and trustworthy customer experiences that build deeper brand loyalty and relationships that last. With NICE CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Engagement, Automation and Artificial Intelligence, all on an... Read More
Observe.ai
Website: observe.ai/
Observe.ai is an Agent first, 'Voice AI' start-up for Call Centers. We work with platform partners such as TalkDesk, Enterprise Call Centers like Concentrix and with various financial services companies across the globe. The goal is to help every call center agent be more productive by providing insights on every... Read More
Tech Mahindra
Website: bps.techmahindra.com/
We are an enterprise driven by our promise to deliver Connected Experiences for the Connected World. We thrive on Change to create a better future for our customers, partners, associates, and stakeholders. Change that empowers us to innovate, collaborate and care. We are changemakers who are committed to create a... Read More
TELUS Digital
Website: www.telusdigital.com/
TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our... Read More
Working Solutions
Website: workingsolutions.com/
With 27 years of success, Working Solutions is a recognized leader in scalable contact center services. Our experts know how to blend artificial intelligence for routine tasks with intelligent agents to solve complex issues for the best customer experiences (CX). Fast and fluid, our virtual workforce of sales, service and... Read More
