Insightful. Inspirational. Community-Oriented.

November 02 - 04, 2020
Hilton Miami Downtown

Chief Experience Officer Exchange

Chief Experience Officer Exchange is a premium, invitation-only event built for today's most senior CXO Leaders.

1:1 Business Meetings

Shorten your RFP Cycle! Take part in one-to-one business private business meetings with solution providers that can help you navigate your biggest challenges.

5 Star Venue

Take 2.5 days out of the office to not only learn, but also to relax and brainstorm in luxury at the JW Marriott Marquis Miami.

Mix & Mingle

Because of the unique structure of the Exchange, networking is more productive with shared challenges insights and goals.

Project Analysis

Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.

Benchmarking

With over 25 highly crafted sessions reflecting strategic issues senior executives have identified as priorities, take a two-fold approach to address both customer experience & employee experience.

Exclusive

The Exchange gathers 100 most senior executives in order to provide a myriad of actionable takeaways, ranging from insight into new technologies to guidance on measuring performance to strategy for establishing a customer contact vision.

Benchmark with the best

Chet Robson

Chet Robson

Chief Clinical Officer

Walgreens

Maureen Fagan

Maureen Fagan

Chief Experience Officer

University of Miami, Miller School of Medicine

Vishal Bhalla

Vishal Bhalla

Vice President & Chief Experience Officer

Parkland Hospital

Scott Chilson

Scott Chilson

Vice President, Global Customer Experience

Johnson & Johnson

Michael Pezzicola

Michael Pezzicola

Head of Commercial

JetBlue Travel Products

Brian Calrson

Brian Calrson

Senior Director Patient Experience

Vanderbilt University Medical Center

Geriel Thornburg May

Geriel Thornburg May

Worldwide Head of Customer Experience

Lenovo

Jason Dupuis

Jason Dupuis

Patient Experience Officer

PM Pediatrics