What is the Chief Experience Officer Exchange?

Experience is everything! Though aspects of experience delivery are the responsibility of each member of the C-Suite, the Chief Experience Officer (CXO) is the glue that holds experience together. How else do all experiences created by an organization, from analog to digital, from marketing acto customer service, from customers to employees, speak with one unified voice? Enter the CXO.

The Chief Experience Officer Exchange is a one-of-a-kind, invitation-only opportunity gathering top-tier experience leaders across industries to discuss the design and delivery of best-in-class experiences spanning all touch points in customer and employee journeys.

Each Exchange delegate is hand-picked for the unique value they contribute, creating an unparalleled level of discussion and an ideal environment for ideation. Another distinguishing feature of an Exchange is the opportunity for delegates to develop their personal itineraries. By customizing your Exchange program, it ensures that every moment at an Exchange reflects your company’s needs and interests.

Does Your Experience Have a Story?

Our CXO Exchange Speakers

View All Speakers

The Leading Event for Customer Experience Executives to Network, Benchmark, and Discuss Innovative Solutions


  • Attendance exclusive to Senior Customer Experience Executives from the largest, fastest growing, and most recognizable companies in the world
  • Industry’s Leading Solution Providers
  • Inspiring Speakers and Thought Leaders

Request an Invitation

Hear from Industry Thought Leaders

  • Select from visionary case studies, interactive roundtables, in-depth MasterClasses and dialogue-driven BrainWeaves
  • Forge new relationships with Customer Experience Executives of the highest credentials
  • Meet solution providers with the most cutting-edge technologies in the Ignite Challenge Presentations

Why Attend?

Unlike any Exhibition or Conference

  • Maximize your time out of the office by customizing your own itinerary
  • 5-Star resort venue
  • Dedicated Exchange Operations Manager
  • No exhibition booths – focused, collaborative, one-on-one time with top-tier executives
  • Networking with true peers over 2 ½ days

The Exchange Format

The Most Exclusive Experience Event of the Year


Interactive Sessions


Expert Speakers


Hours of Networking


Customized Business Meetings

Our 50 Customer Experience Executives come together to:


Hear compelling business case studies from inspirational CXOs from some the most advanced and admired companies.


Explore influential sessions specifically designed for the seniority of the participants, including inspiring keynote addresses, in-depth case studies, interactive BrainWeaves® and roundtable discussions.


Expand your network by meeting a dynamic community of C-Level practitioners to learn how they are improving efficiency.


Discover innovative products and services for your business from hand-picked solution providers to stay competitive in today’s fast-paced world.


Choose from multiple topic streams and create a tailored agenda specific to your needs, with C-level participants sharing their challenges in a closed-door setting.


Add a layer of excitement into your learning in a 5-Star venue to maximize your time out of the office.

Request an Invite

Our Past Solution Providers