Philippines' #1 Regional Customer Contact Event

March 10 - 13, 2026 | Philippines

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EVENT AGENDA

PURCHASE PASS

Jennifer Cubelo

Contact Centre Management Head, Customer Service Division RCBC Bank

Exploring how leading contact centres are equipping agents to adopt new tools in a way that improves customer trust and service delivery.

Building foundational digital literacy and change readiness among frontline staff
Coaching agents to use AI co-pilot tools, chatbots and automation as enablers - not threats
Ensuring consistency, empathy and accountability when service is partially automated
Addressing agent concerns about AI to drive adoption, not resistance

Check out the incredible speaker line-up to see who will be joining Jennifer.