Meet the 2026 Speakers

2026 Speakers

Catherine Joyce Espinoza
Catherine Joyce Espinoza
Head of Business Process and Contact Center
Shakey's Philippines
Dennis D Bacea
Dennis D Bacea
Head of Customer Service
Aboitiz Land
Jane Carlos
Jane Carlos
Chief Customer Experience Officer
Komunidad
Jennifer Cubelo
Jennifer Cubelo
Contact Centre Management Head, Customer Service Division
RCBC Bank
Christine Felix Reyes
Christine Felix Reyes
Head of Customer Service
Dash Living
Mark Munsayac
Mark Munsayac
Customer Service Head
PAL
Ana Lorraine
Ana Lorraine
Head of Customer Services
Siemens Healthineers
Sanjay Sharda
Sanjay Sharda
Chief Liabilities and Customer Growth Officer
UNO Digital Bank
Aileen Burgos
Vice President of Customer Experience Strategy and Operations
Globe Telecom
Melody Lim
Melody Lim
Head of Customer Experience
Aboitiz Power
Juan Miguel Corona
Juan Miguel Corona
Associate Director Strategy and Customer Segments
BPI AIA Life Assurance
Janice Tiambeng
Janice Tiambeng
VP of Patient Experience
St. Luke's
Erville D. Magtubo
Erville D. Magtubo
Vice President and Head of Customer Care Group
Meralco
Necy Santiago
Necy Santiago
Customer Experience Director
AXA Philippines
Rey Lim
Rey Lim
Division Vice President, Service Operations
Makati Medical Center
Nepthale Llagas Jr.
Nepthale Llagas Jr.
Contact Center Manager
Pacific Cross Insurance
Aleksei Shuravin
Aleksei Shuravin
Head of Customer Service
Salmon Group
Lionel Gacad
Lionel Gacad
Chief Customer Officer
GoTyme Bank
Joash Phng
Joash Phng
Customer Experience Manager
Wok Hey
Mona Liza Cruz
Mona Liza Cruz
Head of Customer Contact Centre
Maynilad Water Services
Marlon Rabenitas
Knowledge and Communications Manager
Cebu Pacific Air
Ley Tapang-Garcia
Ley Tapang-Garcia
Vice President & Head CX & Analytics
PLDT
Randy N Quimbo
Randy N Quimbo
Head, Customer Operations and Experience Group
Manulife
Sam Tolentino
Sam Tolentino
Head of Customer Experience
Parcelhero

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