Randy N Quimbo

Randy N Quimbo

Head, Customer Operations and Experience Group Manulife

Agenda Day 2

11:30 AM Harnessing AI to Boost Resolution Speed Without Sacrificing Empathy

  • Mapping where AI can genuinely reduce resolution time without degrading human connection
  • Combining agent-assist tools with sentiment-aware workflows to protect customer trust
  • Reviewing real-life examples of AI-enhanced service delivery that maintains a human touch
  • Avoiding common pitfalls that lead to robotic or fragmented service experiences 

Check out the incredible speaker line-up to see who will be joining Randy N.

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