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Meet the Speakers

Advisory Board

Kevin Bottoms - Conference Chair
Kevin Bottoms - Conference Chair
Global Vice President
TELUS International
Tim Genovese
Tim Genovese
Vice President of Guest Experience and Brand Consistency
InterContinental Hotel Group
Martha Hernandez
Martha Hernandez
Assistant Vice President of Customer Experience
Dallas Forth Worth International Airport
Carol Hyams
Carol Hyams
Director of Customer Experience
Sunwing Travel Group
Lynn LaRocca
Lynn LaRocca
Chief Experience Officer
New York Racing Association
Traci Moes
Traci Moes
Director of Customer Support
JetBlue
Vinod Varma
Vinod Varma
VP Customer Experience & Product Strategy
American Express Global Business Travel

Speakers

Teresa Alderink
Teresa Alderink
Senior Director Customer Experience & Product Management
CheapCaribbean.com
Ed Ariel
Ed Ariel
VP Customer Service
ezCater
Trent Baren
Trent Baren
Program Manager, Ride Experience
Lyft
Amber Bufkin
Amber Bufkin
Marketing Manager
Omni Dallas Hotel
Lisa Bauer
Lisa Bauer
Vice President Onboard Services
Delta
Suzie Dieth
Suzie Dieth
Director of Customer Experience
Reliant Energy, an NRG company
Megan Estrada
Megan Estrada
Vice President Media Marketing
MGM Resorts International
Navya Rehani Gupta
Navya Rehani Gupta
Vice President Product Management
Peek
Martha Hernandez
Martha Hernandez
Assistant Vice President of Customer Experience
Dallas Fort Worth International Airport
David Johnston
David Johnston
Social Media Strategist
TSA
Lynn LaRocca
Lynn LaRocca
Chief Experience Officer
New York Racing Association
Marty Martinez
Marty Martinez
CEO and Founder
Social Revolt
Pete Maher
Pete Maher
Co-Founder & Chief Marketing Officer
LUMA Institute
Kaushal Mehta
Kaushal Mehta
Vice President and General Manager
TTEC
Kari Mickelson
Kari Mickelson
Global Customer Experience Lead
MoneyGram International
Traci Moes
Traci Moes
Director of Customer Support
JetBlue
Kurt Mosher
Kurt Mosher
Chief Operating Officer
Gant Travel
Elizabeth Peaslee
Elizabeth Peaslee
Lead Instructor
LUMA Institute
Ivan Portilla
Ivan Portilla
IT Architect
IBM Watson
Amber Quist
Amber Quist
Chief Marketing Officer
Silvercar
Tyler Rachal
Tyler Rachal
Vice President of Business Development
TaskUs
Greg Ross
Greg Ross
Vice President Client Services
Hess Corporate Travel
Jimmy Suh
Jimmy Suh
Chief Revenue Officer
The Standard Hotel/One Night
Stacey Symonds
Stacey Symonds
Senior Director Customer Experience & Insights
Expedia
David Tossell
David Tossell
Vice President
DataArt
Emily Tucker
Emily Tucker
Senior Director Brand Services
21c Museum Hotels
Vinod Varma
Vinod Varma
VP Customer Experience & Product Strategy
American Express Global Business Travel
Gopi Vikranth
Gopi Vikranth
VP Marketing & Big Data Analytics
Melco Resorts & Entertainment