Conference Day Two: Wednesday, 1st May 2019
Wednesday, May 1st, 2019
10:00 AM CASE STUDY: Unifying Service Desk Branches and Operations to Ensure Sufficient Support and Effective Management
The Pharmacy Guild of Australia have independent service desks in branches across the country and culturally had little concept of centralised operations. In a significant transformation, these support areas will be unified by a shared program across the country and the expertise of employees will be allocated so they are managed effectively.
- Change management: Getting people on board
- Establishing outcome-based communication objectives for the unified model
- Ensuring the right expertise and skills are being utilised correspondingly to the change