Workforce Engagement Management is the collection, processes, strategies, tools and technologies that drive agent productivity - the single greatest problem in today’s contact center.
In this How-To-Guide, you’ll learn how to:
• Identify productivity gaps in your workplace.
• Instill gamification to increase agent engagement.
• Incorporate flexible management practices to adapt to remote working.
• Instill omnichannel interactions through UX design thinking.
• Improve the ROI of your contact center.
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