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How-to Guide: Workforce Engagement Management

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Matt Wujciak
04/08/2020

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Workforce Engagement Management is the collection, processes, strategies, tools and technologies that drive agent productivity - the single greatest problem in today’s contact center.

In this How-To-Guide, you’ll learn how to:

• Identify productivity gaps in your workplace.

• Instill gamification to increase agent engagement.

• Incorporate flexible management practices to adapt to remote working.

• Instill omnichannel interactions through UX design thinking.

• Improve the ROI of your contact center.

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

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