Each episode of the CCW Digital Podcast features a candid, intimate conversation with a customer management thought leader.
Few warrant the "thought leader" title more than this week's guest.
Frank Eliason, the guest, has long ranked as one of the foremost influencers in the space. "He’s been watching customer experience since before they called it customer experience."
He thus has much to share, and share he does. Frank talks about the impact of global factors on the CX. He also discusses the connection between the customer and employee experiences.
Listen below!