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I am looking for case studies of companies that implemented next generation technology in call centers and as a result enhanced customer experience. any ideas? (preferable in the banking industry)

I am looking for case studies of companies that implemented next generation technology in call centers and as a result enhanced customer experience. any ideas? (preferable in the banking industry)

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Customer Contact Week Asia 2025

September 2 - 5, 2025
Conrad Orchard Singapore
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September 24 - 26, 2025
Chicago, IL
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