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I am looking for methods, procedures, formulas or metrics to measure the value of Quality Assurance work in a call center environment. Can you help?

CCW Digital Editor |
I am looking for methods, procedures, formulas or metrics to measure the value of Quality Assurance work in a call center environment. Can you help?

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Upcoming Events

Customer Management Practice

January 1 - December 1, 2030

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CCW Emerging Technology Exchange February 2026

February 4 - 6, 2026
San Diego Mission Bay Resort | San Diego, CA
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CCW Executive Exchange March 2026

March 4 - 6, 2026
Downright Austin | Austin, TX
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