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I am looking for methods, procedures, formulas or metrics to measure the value of Quality Assurance work in a call center environment. Can you help?

CCW Digital Editor |
I am looking for methods, procedures, formulas or metrics to measure the value of Quality Assurance work in a call center environment. Can you help?

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Upcoming Events

Customer Management Practice

January 1 - December 1 2030

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CCW Executive Exchange August 2025

August 11 - 13 2025
The Radisson Blu Aqua Hotel | Chicago, IL
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Customer Contact Week Asia 2025

September 2 - 5 2025
Conrad Orchard Singapore
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