I am not a consistent reader of this website so pardon me if I state something that has been discussed before. I am amazed at the number of articles, blogs and discussions regarding call centers. It's as if call centers have become synonymous w

I am not a consistent reader of this website so pardon me if I state something that has been discussed before. I am amazed at the number of articles, blogs and discussions regarding call centers. It's as if call centers have become synonymous with customer management. Why the emphasis on call centers as opposed to how to make the customer experience value laden, full of quality and one that makes customers want to recommend the company. It seems to me that call centers have become the net that catches all of the customers who have organization induced problems.