Content

About
Events

I am not a consistent reader of this website so pardon me if I state something that has been discussed before. I am amazed at the number of articles, blogs and discussions regarding call centers. It's as if call centers have become synonymous w

I am not a consistent reader of this website so pardon me if I state something that has been discussed before. I am amazed at the number of articles, blogs and discussions regarding call centers. It's as if call centers have become synonymous with customer management. Why the emphasis on call centers as opposed to how to make the customer experience value laden, full of quality and one that makes customers want to recommend the company. It seems to me that call centers have become the net that catches all of the customers who have organization induced problems.

Upcoming Events


CCW Executive Exchange August 2025

August 11 - 13 2025
The Radisson Blu Aqua Hotel | Chicago, IL
Register Now | View Agenda | Learn More


Customer Contact Week Asia 2025

September 2 - 5 2025
Conrad Orchard Singapore
Register Now | View Agenda | Learn More

MORE EVENTS