I am the Quality Monitoring Specialist for Customer Service on the inbound calls. We are looking to develope standards and best practices for our outbound calls made to our patients whether its to provide information to them regarding their recent in

I am the Quality Monitoring Specialist for Customer Service on the inbound calls. We are looking to develope standards and best practices for our outbound calls made to our patients whether its to provide information to them regarding their recent inbound contact or for collections. I would like to know what are some of the best practices being use? We are looking for the best ways to do the verfication to help insure our patients that we are who we say we are and not a fraud.