We are interested in investing in social tools to generate revenue and cut costs in the contact center--however our c-suite is suffering with "e;analysis paralysis"e;(to quote CRM expert Art Hall). What can we do to avoid analysis par
We are interested in investing in social tools to generate revenue and cut costs in the contact center--however our c-suite is suffering with "e;analysis paralysis"e;(to quote CRM expert Art Hall). What can we do to avoid analysis paralysis?