Hello, within the changing industry that is contact centers, what are industry professionals doing to ensure quality assurance from their staff to their customers? What kind of programs are employed? (Call monitoring, side-by-sides, or third party recordings).
Upcoming Events
Customer Management Practice
January 1 - December 1, 2030
Register Now |
View Agenda |
Learn More
Customer Contact Week Asia 2025
September 2 - 5, 2025
Conrad Orchard Singapore
Register Now |
View Agenda |
Learn More