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Hello, within the changing industry that is contact centers, what are industry professionals doing to ensure quality assurance from their staff to their customers? What kind of programs are employed? (Call monitoring, side-by-sides, or third party re

Hello, within the changing industry that is contact centers, what are industry professionals doing to ensure quality assurance from their staff to their customers? What kind of programs are employed? (Call monitoring, side-by-sides, or third party recordings).

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CCW Executive Exchange August 2025

August 11 - 13 2025
The Radisson Blu Aqua Hotel | Chicago, IL
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Customer Contact Week Asia 2025

September 2 - 5 2025
Conrad Orchard Singapore
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