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What do you consider to be off-task time for contact center agents? We have a cool-off room for the agents and we need to properly schedule cool-off time into their day...

CCW Digital Editor |
What do you consider to be off-task time for contact center agents? We have a cool-off room for the agents and we need to properly schedule cool-off time into their day...

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Upcoming Events

Customer Management Practice

January 1 - December 1, 2030

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CCW Executive Exchange August 2025

August 11 - 13, 2025
The Radisson Blu Aqua Hotel | Chicago, IL
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Customer Contact Week Asia 2025

September 2 - 5, 2025
Conrad Orchard Singapore
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