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Whether you are a customer, a rep, or a manager for contact center, do you know how long a customer accepts being put on hold on an inbound call before the wait time starts affecting Customer Satisfaction?

CCW Digital Editor |
Whether you are a customer, a rep, or a manager for contact center, do you know how long a customer accepts being put on hold on an inbound call before the wait time starts affecting Customer Satisfaction?

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Upcoming Events

Customer Management Practice

January 1 - December 1, 2030

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CCW Executive Exchange August 2025

August 11 - 13, 2025
The Radisson Blu Aqua Hotel | Chicago, IL
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Customer Contact Week Asia 2025

September 2 - 5, 2025
Conrad Orchard Singapore
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