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Whether you are a customer, a rep, or a manager for contact center, do you know how long a customer accepts being put on hold on an inbound call before the wait time starts affecting Customer Satisfaction?

CCW Digital Editor |
Whether you are a customer, a rep, or a manager for contact center, do you know how long a customer accepts being put on hold on an inbound call before the wait time starts affecting Customer Satisfaction?

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Upcoming Events

Customer Management Practice

January 1 - December 1, 2030

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Chief Experience Officer Exchange: Emerging Technology October 2025

October 15-17, 2025
Downright Austin | Austin, TX
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Customer Contact Week For Government GovCC

28 - 29 October 2025
Hyatt Centric, Melbourne, VIC
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