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Whether you are a customer, a rep, or a manager for contact center, do you know how long a customer accepts being put on hold on an inbound call before the wait time starts affecting Customer Satisfaction?

CCW Digital Editor |
Whether you are a customer, a rep, or a manager for contact center, do you know how long a customer accepts being put on hold on an inbound call before the wait time starts affecting Customer Satisfaction?

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Upcoming Events

Customer Management Practice

January 1 - December 1, 2030

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CCW Emerging Technology Exchange February 2026

February 4 - 6, 2026
San Diego Mission Bay Resort | San Diego, CA
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CCW Executive Exchange March 2026

March 4 - 6, 2026
Downright Austin | Austin, TX
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