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Whether you are a customer, a rep, or a manager for contact center, do you know how long a customer accepts being put on hold on an inbound call before the wait time starts affecting Customer Satisfaction?

CCW Digital Editor |
Whether you are a customer, a rep, or a manager for contact center, do you know how long a customer accepts being put on hold on an inbound call before the wait time starts affecting Customer Satisfaction?

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Upcoming Events

Customer Contact Week Asia 2024

July 16 - 19, 2024
One Farrer Hotel, Singapore
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Chief Experience Officer Exchange July 2024

July 17 - 19, 2024
The Guest House at Graceland | Memphis, TN
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August 14 - 16, 2024
The InterContinental | New Orleans, LA
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