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Should social media serve as a full customer service channel, or should it merely complement your existing call center/online communications?

CCW Digital Editor |
Should social media serve as a full customer service channel, or should it merely complement your existing call center/online communications?

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Customer Management Practice

January 1 - December 1, 2030

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CCW Emerging Technology Exchange February 2026

February 4 - 6, 2026
San Diego Mission Bay Resort | San Diego, CA
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March 4 - 6, 2026
Downright Austin | Austin, TX
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