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Should social media serve as a full customer service channel, or should it merely complement your existing call center/online communications?

CCW Digital Editor |
Should social media serve as a full customer service channel, or should it merely complement your existing call center/online communications?

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Customer Management Practice

January 1 - December 1 2030

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CCW Executive Exchange August 2025

August 11 - 13 2025
The Radisson Blu Aqua Hotel | Chicago, IL
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September 2 - 5 2025
Conrad Orchard Singapore
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