☰

Hi I'm doing QA monitoring for our call centre. Can kindly advise what is the standard duration definition of short, medium & long call ? Thank you

CCW Digital Editor |

Hi I'm doing QA monitoring for our call centre. Can kindly advise what is the standard duration definition of short, medium & long call ? Thank you

RECOMMENDED

Seminar Series Past Attendee Snapshot
2024-02-09

No Meetings, Ever? How Shopify's No Meetings Policy Could Hurt CX Teams
2023-02-28

Special Report: Agent Assist for a Changing Contact Center
2021-11-30

2021 November Market Study: Future of the Contact Center: A Forecast
2021-11-16

Upcoming Events

Customer Management Practice

January 1 - December 1, 2030

Register Now | View Agenda | Learn More

Customer Contact Week Asia 2025

September 2 - 5, 2025
Conrad Orchard Singapore
Register Now | View Agenda | Learn More

CCW Healthcare Exchange

September 24 - 26, 2025
Chicago, IL
Register Now | View Agenda | Learn More

MORE EVENTS