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In a contact centre, what do you call your 'frontline' versus 'backoffice' teams and what functions/activities do you associate to each group? Is there an industry standard approach to definition/titling of these roles?

CCW Digital Editor |
In a contact centre, what do you call your 'frontline' versus 'backoffice' teams and what functions/activities do you associate to each group? Is there an industry standard approach to definition/titling of these roles?

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