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In looking at the service profit chain, how can you quantify the relationship between employee loyalty and its impact on customer loyalty?

In looking at the service profit chain, how can you quantify the relationship between employee loyalty and its impact on customer loyalty?

Upcoming Events


CCW Executive Exchange August 2025

August 11 - 13 2025
The Radisson Blu Aqua Hotel | Chicago, IL
Register Now | View Agenda | Learn More


Customer Contact Week Asia 2025

September 2 - 5 2025
Conrad Orchard Singapore
Register Now | View Agenda | Learn More

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