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In looking at the service profit chain, how can you quantify the relationship between employee loyalty and its impact on customer loyalty?

In looking at the service profit chain, how can you quantify the relationship between employee loyalty and its impact on customer loyalty?

Upcoming Events


Customer Contact Week Asia 2025

September 2 - 5, 2025
Conrad Orchard Singapore
Register Now | View Agenda | Learn More


CCW Healthcare Exchange

September 24 - 26, 2025
Chicago, IL
Register Now | View Agenda | Learn More

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