Do you have a Quiet Room (a dedicated room where reps can go to get some quiet time) in your call center? Are you located in the NYC area, Chicago or Mpls? If so, I'd like to talk with you!
The publicists for my book (The Napkin, The Melon & The Monkey) are pitching TV shows on doing a story about the use of Quiet Rooms in call centers as tie-in with the "e;uplugging"e; process I suggest in the book.
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