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Some argue Average Handle Time is a KPI established by the executive suite who never visit the call center. Call center manager's bonuses are tied to meeting their AHT numbers. Is this your call center's reality?

CCW Digital Editor |

Some argue Average Handle Time is a KPI established by the executive suite who never visit the call center. Call center manager's bonuses are tied to meeting their AHT numbers. Is this your call center's reality?

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