Looking for recommendations on effective stress management tools for csr's working with customers facing disconnection of power and the inability to pay on time. Weekly coaching sessions are in place, we provide bonus and incentive schemes howeve

Looking for recommendations on effective stress management tools for csr's working with customers facing disconnection of power and the inability to pay on time. Weekly coaching sessions are in place, we provide bonus and incentive schemes however I am looking for new ideas specific to the energy industry.