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How effective is live chat in the call center environment? I know Best Buy implemented this. Would this option work for an organization that doesn't do retail (Healthcare or Finance)?

CCW Digital Editor |
How effective is live chat in the call center environment? I know Best Buy implemented this. Would this option work for an organization that doesn't do retail (Healthcare or Finance)?

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Customer Management Practice

January 1 - December 1, 2030

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March 10 - 13, 2026
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