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How effective is live chat in the call center environment? I know Best Buy implemented this. Would this option work for an organization that doesn't do retail (Healthcare or Finance)?

How effective is live chat in the call center environment? I know Best Buy implemented this. Would this option work for an organization that doesn't do retail (Healthcare or Finance)?

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CCW Executive Exchange August 2025

August 11 - 13 2025
The Radisson Blu Aqua Hotel | Chicago, IL
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Customer Contact Week Asia 2025

September 2 - 5 2025
Conrad Orchard Singapore
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