Content
✕
About
Events
☰

Is there any software available to help a contact center manager to know how many headcount should be employed based on the workflow, workload, holidays,

CCW Digital Editor |
Is there any software available to help a contact center manager to know how many headcount should be employed based on the workflow, workload, holidays,

RECOMMENDED

Seminar Series Past Attendee Snapshot
2024-02-09

No Meetings, Ever? How Shopify's No Meetings Policy Could Hurt CX Teams
2023-02-28

Special Report: Agent Assist for a Changing Contact Center
2021-11-30

2021 November Market Study: Future of the Contact Center: A Forecast
2021-11-16

Upcoming Events

Customer Management Practice

January 1 - December 1, 2030

Register Now | View Agenda | Learn More

Customer Contact Week Philippines 2026

March 10 - 13, 2026
Philippines
Register Now | View Agenda | Learn More

Customer Contact Week Australia and New Zealand

18-19 March 2026
Royal Randwick Racecourse, Sydney, Australia
Register Now | View Agenda | Learn More

MORE EVENTS