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Is there any software available to help a contact center manager to know how many headcount should be employed based on the workflow, workload, holidays,

Is there any software available to help a contact center manager to know how many headcount should be employed based on the workflow, workload, holidays,

Upcoming Events


CCW Executive Exchange August 2025

August 11 - 13 2025
The Radisson Blu Aqua Hotel | Chicago, IL
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Customer Contact Week Asia 2025

September 2 - 5 2025
Conrad Orchard Singapore
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