Our CEO has never step foot in the call center. We feel he is served up data that gives a "e;rose colored"e; view of what is going on in customer service (director-level fear of being questioned). We are positive he never checks our b
Our CEO has never step foot in the call center. We feel he is served up data that gives a "e;rose colored"e; view of what is going on in customer service (director-level fear of being questioned). We are positive he never checks our brand on Twitter. How can we educate our c-suite with accurate information without causing organization-wide commontion?