See what your peers are planning in the 2010 Call Center Outlook Survey. This new report features 27 data points, including:
• Budget plans and investments categorized by size and industry
• Plans for tactics such as at-home agents and self-service
• Who’s doing more with less and how
http://www2.knowlagent.com/l/334/2010-01-29/F7FMV?utm_source=CMIQ&utm_medium=newsletter&utm_campaign=2010-Outlook
Call Center Outlook 2010
Customer Contact Week | 02/01/2010