Agent motivation is one of the most important factors in determining your contact center’s success. At Webhelp UK augmenting agent motivation did improve the customer experience, increasing call quality by 9%. Profitability also increased, with Webhelp UK realizing an annualized cost benefit of $280,000. Read an analysis and two case studies about the benefits of agent motivation!
Download PDF AttachmentRECOMMENDED
When It Comes To Gen AI Don’t Just Worry About C Suite Buy-In. Prioritize Getting Your Team On Board
2024-04-04
Upcoming Events
Customer Contact Week Asia 2024
July 16 - 19, 2024
One Farrer, Singapore
Register Now |
View Agenda |
Learn More
Chief Experience Officer Exchange July 2024
July 17 - 19, 2024
The Guest House at Graceland | Memphis, TN
Register Now |
View Agenda |
Learn More
CCW Executive Exchange August 2024
August 14 - 16, 2024
The InterContinental | New Orleans, LA
Register Now |
View Agenda |
Learn More