Today, contact centers are in a whole new ball game. It's no easy task to balance competing demands of customers for speed and accuracy across expanded channels and ensure agents are productive -- all while meeting service levels. Learn how operating your contact center like a basketball team gives you the flexibility to gain efficiency and ensure a win for everyone.
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When It Comes To Gen AI Don’t Just Worry About C Suite Buy-In. Prioritize Getting Your Team On Board
2024-04-04
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